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couldn't update to 4.0.3?

Verfasst: So Okt 27, 2013 12:41 pm
von gb_whisper
Hello,

I have tried to update from 4.0.2 to 4.0.3 but with no luck. When I check for updates it tells me "a new update for Artweaver is available", but then I click "next" it gets "The update could not be downloaded. Please make sure that a connection to the internet exists. Error code 7".

I have checked the internet and it is always working fine.

Yibao

Re: couldn't update to 4.0.3?

Verfasst: So Okt 27, 2013 4:34 pm
von Boris Eyrich
Error code 7 means that while downloading the update files something went wrong. Can you please post here the content of your update logfile:

Windows XP
C:\Documents and Settings\All Users\Application Data\Artweaver Plus\4.0\Update.log

Windows Vista+
C:\ProgramData\Artweaver Plus\4.0\Update.log

Re: couldn't update to 4.0.3?

Verfasst: So Okt 27, 2013 5:29 pm
von gb_whisper
UPU - Universal Program Updater

Date: 2013/10/28
OS: 6.1

UPU Version: 2.5.0.235 (64 Bit)

Temporary directory: C:\ProgramData\Artweaver Plus\4.0\Temp\

Update URL: http://update.artweaver.de/40/
Proxy: No


[0:25:28] System requirements: OK
[0:25:28] Checking for new updates as Admin...
[0:25:31] Getting file "http://update.artweaver.de/40/update.xml": OK
[0:25:35] Getting file "http://update.artweaver.de/40/plus64/plus64.dat": OK
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Artweaver.dll": UPTODATE
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Artweaver.exe": UPTODATE
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\DlgMgr.dll": UPTODATE
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Languages\Artweaver_ZH-TW.lng": UPTODATE
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Artweaver.exe": UPTODATE
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Help\Artweaver_FR.chm": UPTODATE
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Languages\Artweaver_FR.lng": UPTODATE
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Artweaver.dll": OUTDATED
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Artweaver.exe": OUTDATED
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\DlgMgr.dll": OUTDATED
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Languages\Artweaver_DA.lng": OUTDATED
[0:25:35] Checking file "C:\Program Files\Artweaver Plus 4\Teamweaver.dll": OUTDATED
[0:25:35] New file "C:\Program Files\Artweaver Plus 4\Artweaver.dll": COPY
[0:25:35] New file "C:\Program Files\Artweaver Plus 4\Artweaver.exe": COPY
[0:25:35] New file "C:\Program Files\Artweaver Plus 4\DlgMgr.dll": COPY
[0:25:35] New file "C:\Program Files\Artweaver Plus 4\Languages\Artweaver_DA.lng": COPY
[0:25:35] New file "C:\Program Files\Artweaver Plus 4\Teamweaver.dll": COPY
[0:25:35] An update is available (5 new files; Version 3)
[0:25:35] Getting file "Changelog": OK
[0:25:37] Downloading new files...
[0:26:55] Getting file "http://update.artweaver.de/40/plus64/18b11809bd581178031c424acbeaeeb8.dat": FAILED

Re: couldn't update to 4.0.3?

Verfasst: Mo Okt 28, 2013 9:33 am
von Boris Eyrich
I tried to reproduce this download error but without luck. On 2 different Internet connections there is no error.

Can you please try again to perform an update and maybe also restart the computer in between.

Re: couldn't update to 4.0.3?

Verfasst: Mo Okt 28, 2013 6:22 pm
von gb_whisper
I have tried again but still not working. I wonder if it is because I am living in China and the file server was banned?

OK I see during updating there is a new folder created next to the UPDATER folder named TEMP - Open that there is a UPDATE.XML and a folder named Plus64 - Within that there is a PLUS64.DAT (created when you check for available updates) and a 18b11809bd581178031c424acbeaeeb8.DAT (created when downloading updates)

Now, the full size of the 18b11809bd581178031c424acbeaeeb8.DAT file should be 833KB but can only be downloaded by my P2P downloading tool. When downloading from http://update.artweaver.de/40/plus64/18b11809bd581178031c424acbeaeeb8.dat with my web browser, the file will only load around 25KB then stop, and if I keep refreshing it will keep loading the file more and more, but again will stop after a few seconds. I guess by using P2P downloading tool the program can remember where the download stopped and can therefore download successfully.

I noticed, when updating with the Artweaver updater tool, the DAT file will be failed to download (just like using the browser) then the whole TEMP folder will disappear because the download failed. What do I do now?

problem solved

Verfasst: Di Okt 29, 2013 6:14 am
von gb_whisper
On the next day I can smoothly download AW4 and the downloading speed is very good. After installing I am already updated to 4.0.3

Seems the problem is caused by the temprory jamming of the bandwidth of the building I am living in. Thanks anyway!